Objective: Excellent customer experience
Providing an excellent customer experience is a top priority for us. We keep our promises. Our goal is to provide flawless products and services in line with customer expectations. We continuously develop our services and products to better meet customer needs and our production process to ensure comprehensive efficiency. We monitor the development of our customer experience, customer feedback and our own performance and work together with our suppliers to continuously develop our operations.
Objective: Confidentiality in all our operations. We protect personal and customer data. Zero data privacy and security incidents.
As regards information security management, our key objective is to ensure the confidentiality, integrity and usability of data. As regards data protection, our key objective is to safeguard the personal data of our customers, employees and other stakeholders and to ensure that we fulfil our obligations as a data processor. Our information security and data protection policies define the basic requirements and lay the foundation for compliant operational planning and implementation.
Objective: Safe products for users. Zero product safety incidents.
Our product responsibility is based on our products being safe for users and the environment, which we will never compromise on. We examine the suitability of raw materials for different applications and collect product information to ensure compliance with requirements. We work continuously to further improve the safety of our products by seeking more environmentally friendly materials, reducing the use of chemicals and improving the traceability of our products. The safety of our contact materials (such as those used with food products), print products and packaging is ensured with an appropriate product safety management system and compliance with HACCP principles.